Frequently Asked Questions

Fans

What is Treehouse?
Treehouse is a virtual venue where creators and their fans meet face-to-face for unique interactive experiences.
What type of interaction will I have with the creator?
Fans can interact with the host face-to-face, however, hosts can decide to mute or remove any fan at their sole discretion without issuing a refund.
How do I access a show after I purchase a ticket?
After purchasing a ticket, you will be provided a unique URL via email that can be used to access the show. We recommend you join the show at least 5 minutes before the start time.
Do I need to install any application before attending an event?
Yes, each attendee will need to download Zoom on their device prior to joining the show. We recommend doing so before the event begins to prevent any delays.
What if I didn’t get an email confirmation?
Check your spam/junk folder. If still not found, email us at info@treehouse.space
Are tickets refundable?
Since we are an event-based ticketing platform, all sales are final once purchased. If the event is cancelled, your creator will initiate refunds, including any service fees and taxes. For more info you can email us at info@treehouse.space.
What type of devices are preferable for attending shows on Treehouse?
We recommend using a laptop (for optimal connectivity) but you can use any mobile device including a smartphone or tablet.
Can I watch a livestream after it airs?
All of our shows are unique, interactive, one-of-a-kind experiences. Therefore, you cannot see any shows after the event finishes. "What happens on Treehouse, Stays on Treehouse".
What if I have more questions?
You can email us at: info@treehouse.space and we will get back to you ASAP.

Creators

What is Treehouse?
Treehouse is a virtual venue that allows all types of creators to host paid live interactive events. We help creators give over their passions, talents, and dreams while bringing their community together in a whole new way.
Interested in hosting an event?
Click here to let us know.
What if I have more questions?
You can email us at: info@treehouse.space and we will get back to you ASAP.